Almost all: Our products are vegan – with the exception of GLAZED, which contains fish collagen. No animal-derived ingredients are used in any of the other products.

Our products are naturally gluten-free. However, due to the nature of production, cross-contamination with allergens cannot be completely ruled out.

Our products are best stored in a cool, dry place away from light and out of reach of children.

The best-before date for each of our products is marked on its respective packaging. As a rule, our products have a shelf life of approximately 2.5 years.

Our products are manufactured in Germany under the highest quality standards. We use high-quality, certified, low-allergen, naturally sourced raw materials in collaboration with a renowned German laboratory. The products are free from additives or fillers and are microbiologically tested in the laboratory for heavy metal purity. In doing so, we ensure the highest level of purity, safety, and efficacy for all customers.

Symptoms such as acne after stopping hormonal contraceptives like the pill, or mood swings just before your period, often have a hormonal cause. We understand these causes and have designed our products to address the root of the problem. This not only alleviates the symptoms but also contributes to greater overall balance and well-being in various areas of life.

To find the right product for you, we recommend taking our free hormone quiz. Here, you’ll answer questions about your cycle and health and receive a personalised product recommendation.

You can find the exact dosage recommendation for the respective product on the back of the packaging or on the product page in our shop. We recommend consuming our products with sufficient liquid, ideally with a meal and at approximately the same time of day.

You can generally combine our products. reset can be combined with all products and should be consumed for a maximum of 3 months, while the other products should be consumed continuously until your hormonal imbalance is resolved. Only while taking relief and mood do we recommend pausing the use of the other products. The minerals and vitamins contained in relief and mood are already provided in high doses. Once you have finished taking relief and mood, you can continue taking the other products as usual.

You can take the capsules all at once with enough liquid at mealtimes. For even better absorption of the valuable nutrients by your body, you can also take the capsules throughout the day with your meals. It all depends on how best to fit it into your daily routine.

Yes, if you have difficulty swallowing, for example, you can open the capsules. Since the capsules are best taken with a meal anyway, the capsule contents can also be mixed into food or drinks. Just make sure not to mix the powder into hot food or drinks, as some of the ingredients may be damaged and lose their effectiveness.

We are not aware of any negative effects of taking our dietary supplements during pregnancy and breastfeeding. However, we unfortunately cannot recommend consuming them during pregnancy and breastfeeding. You are welcome to seek advice from your gynecologist if you are unsure about this.

If you are already trying to conceive, our products can be consumed without any problems. However, our products do not meet the officially recommended intake of folic acid. In this case, we recommend consulting your doctor to ensure an adequate supply of folic acid.

The following payment methods are available for completing your purchase: PayPal, credit card, instant bank transfer, prepayment, Klarna invoice, direct debit

You will automatically receive an email confirming your order. Please check your spam folder and contact us if you cannot find the order confirmation there either.

As soon as your order has been shipped, you will receive a confirmation email with a tracking number. Alternatively, you can find out where your order is via our chat.

We can cancel your order as long as it has not yet been processed by our shipping service provider. Please send us a message with the subject Cancellation or let us know your request via our chat. We will try to take care of it as soon as possible and then get back to you.

You can return unopened products within 14 days. Please contact our customer service team for a return label – the return shipping costs (€4.90 for Germany, €7.90 for EU countries, €11.90 for Switzerland) will be deducted from the refund amount. If the products are in perfect condition, we will refund the purchase price minus the return shipping costs via the original payment method.

Unfortunately, we cannot accept returns of opened products. We ask for your understanding in this matter.

We are confident in the quality of our products. For this reason, you have the opportunity to try one pack of each product risk-free. You can find all the information about the terms and conditions at www.fenou.eu/pages/geld-zuruck-garantie.

We ship within the EU, Switzerland, and Liechtenstein. Please note that shipping costs and customs duties may vary depending on the country. If in doubt, please check the regulations in your country in advance. Also, please note the different delivery times for shipments outside the EU.

Delivery is carried out by DHL or GLS to the specified delivery address and can be selected during checkout. Delivery to a DHL Parcel Shop or Parcel Locker is also possible.

Germany: Delivery within Germany costs €4.90 and is free on orders of €70 or more. Other EU countries: Delivery to other EU countries costs €7.90 and is free on orders of €70 or more. Switzerland: Delivery to Switzerland costs €17.90 (including customs duties) and is free on orders of €90 or more.

Your order is usually handed over to the courier within 1-3 working days. Delivery takes 1-2 working days within Germany. Overall, the delivery time for an order within Germany is 2-3 working days. Slightly longer shipping times apply to neighbouring countries. Delivery to other European countries usually takes 6-8 working days. During certain seasons and during promotional campaigns, delivery times may be longer. Please note that deliveries are not made on Sundays or public holidays.

You can log in here with your email to manage your account: https://fenou.eu/a/loop_subscriptions/get-subscription-link

Yes, our subscription can be cancelled monthly. You can cancel it yourself through your profile and will then receive a confirmation via email.

Yes, you can schedule deliveries in your profile and pause them for up to 90 days.

You specify your preferred payment method when completing the subscription. Future subscription deliveries will then be charged using this payment method.

You can log in to your subscription account yourself and cancel your subscription there. You will receive a confirmation via email.

No, you receive a subscription discount with your subscription; additional discounts generally cannot be applied.

When we talk about “women,” we mean anyone who identifies as a woman and/or has female sex organs from a biological perspective. However, our work is based on the sex hormones that circulate in the human body when a uterus and/or ovaries are present. Therefore, it is possible that our articles and products may not apply to you, even though you identify as a woman. We are also aware that not everyone with female sex organs identifies as a woman. We also want to reach out to people who do not identify as female (such as transgender, intersex, and non-binary people) with our informative posts and by no means want to exclude them. We use gender-neutral language in our posts whenever possible and are continuously educating ourselves. So please feel free to contact us if you have constructive suggestions for more inclusive language!

We attach great importance to sustainability and are always looking for an environmentally friendly solution in this area. For this reason, we developed our refill system. From the second order onwards, our capsules are delivered in bags made of innovative mono-plastic that are 100% recyclable and remain in the recycling loop. The bags can be sent by mail, which also enables more environmentally friendly transport. We also looked for the most sustainable solution for our boxes and filling material. Everything is made of 100% cardboard or paper and can be disposed of in the paper recycling bag.

Feel free to sign up for our newsletter and follow us on Instagram so you don’t miss out on any current promotions. When you complete our hormone quiz, you’ll also receive a 5% discount code along with a product recommendation. Please note that discount codes cannot be combined.

We are pleased to hear of your interest in working with us. Please feel free to send an email to danielle@fenou.de (contact person: Danielle) with a brief introduction of yourself and your ideas for a potential collaboration.